Terms of service
These Terms of Service govern access to and use of maxigastro.shop, including purchases made through the website.
Throughout these Terms, references to "we," "us," "our" or the "Store" refer to the ecommerce operation conducted through maxigastro.shop.
By accessing the website or placing an order, users agree to these Terms to the extent permitted by applicable law.
Nothing in these Terms excludes or limits mandatory consumer rights available under Italian or European Union law.
For questions:
Email: info@maxigastro.shop
1. Eligibility and Lawful Use
Customers may use maxigastro.shop only for lawful purposes.
By submitting an order, a customer confirms that they have the legal capacity required to enter into the transaction or are otherwise legally authorized to do so.
Users must not use the website for fraudulent, abusive or unlawful purposes.
2. Ecommerce Platform
The store may be hosted through Shopify.
Shopify provides ecommerce infrastructure that enables products to be displayed and orders to be processed.
A purchase through maxigastro.shop does not mean the customer is purchasing products directly from Shopify.
3. Product Availability
Products displayed on the website are subject to availability.
We may:
- Introduce products;
- Discontinue products;
- Update specifications;
- Change available variants;
- Correct information; or
- Limit quantities,
where reasonably necessary and permitted by law.
Placing an item in a shopping cart does not guarantee availability until the order has been accepted and processed.
4. Product Information
We make reasonable efforts to display accurate product information.
Product images are intended to provide a useful representation but minor differences can occur because of display settings, photography, production processes or reasonable manufacturing variations.
Any mandatory rights concerning goods that do not conform to the contract remain unaffected.
5. Prices
Prices will be displayed through the website and checkout.
Customers will be informed of the total amount payable before completing an order as required by law.
Where required, taxes and mandatory charges will be included or clearly disclosed.
6. Price Reductions
Where maxigastro.shop announces a price reduction, applicable rules concerning prior prices and promotional pricing will be respected.
We do not intend to use misleading reference prices or false reductions.
7. Orders
Submitting an order constitutes an offer to purchase the selected products according to the information displayed at checkout and these Terms.
Orders may be subject to:
- Product availability;
- Payment authorization;
- Security verification;
- Fraud screening;
- Delivery restrictions; and
- Compliance with applicable law.
8. Order Confirmation
Customers will normally receive electronic confirmation after an order is submitted.
The confirmation will contain or provide access to information relating to the transaction as required by applicable law.
Customers should review the confirmation promptly and contact us if they identify an error.
9. Refusal or Cancellation of Orders
We may refuse or cancel an order where reasonably justified, including where:
- Payment is declined;
- Fraud is reasonably suspected;
- An obvious pricing error occurred;
- Products are unavailable;
- Shipping cannot lawfully be completed;
- The customer has provided materially incorrect information; or
- Fulfilment would violate applicable law.
Where an order is cancelled after payment has been received, required refunds will be processed according to applicable law.
10. Payment
Customers must provide accurate payment and billing information.
Payment methods available at checkout may be provided by third-party payment processors.
We may not receive or store complete payment-card credentials where those credentials are processed directly by the payment provider.
11. Free Standard Shipping
maxigastro.shop provides free standard shipping on all orders.
No standard shipping fee will be added where free standard shipping applies.
Optional premium services, if introduced, will be separately disclosed before purchase.
12. Estimated Delivery
The estimated standard delivery time is:
15–20 calendar days.
Delivery information is further explained in the Shipping Policy.
13. Delivery Delays
Delivery times may occasionally be affected by circumstances outside reasonable control.
Where delivery is delayed beyond an agreed period, customers retain all rights provided by applicable consumer law.
Where the law requires a customer to provide an additional reasonable delivery period before terminating a contract, that rule will apply.
Where an agreed delivery date is essential or the seller refuses to deliver, different statutory rules may apply.
14. Risk of Loss
Risk of physical loss or damage generally transfers according to applicable consumer law.
Where goods are delivered to the consumer by a carrier chosen by the seller, risk does not transfer merely because the goods have been handed to that carrier where applicable consumer law provides otherwise.
15. Right of Withdrawal
Eligible consumers generally have a 14-day statutory right of withdrawal from qualifying online purchases.
Customers should review the Return and Refund Policy for:
- Withdrawal deadlines;
- Return procedures;
- Return shipping costs;
- Refund procedures;
- Exceptions; and
- Information concerning defective goods.
16. Electronic Withdrawal Function
Where required by applicable law, customers must be provided with an accessible electronic mechanism allowing them to exercise the right of withdrawal.
The website's electronic withdrawal functionality operates in addition to other legally permitted methods of communicating withdrawal.
17. Legal Guarantee of Conformity
For consumer purchases subject to Italian law, applicable statutory rights concerning conformity of goods are fully preserved.
New goods are generally subject to a two-year statutory legal guarantee from delivery.
Where goods lack conformity, the consumer may have rights to repair, replacement, price reduction or contract termination in accordance with applicable law.
No commercial term on maxigastro.shop reduces these mandatory rights.
18. Returns
Return procedures are governed by our Return and Refund Policy and applicable consumer law.
Customers should not send products to an arbitrary address without first following the applicable return procedure.
For assistance:
19. Customer Accounts
Where customer accounts are available, customers are responsible for maintaining reasonable security over login credentials.
Customers should notify us if they reasonably suspect unauthorized use.
We may restrict an account where reasonably necessary to prevent fraud, abuse or security risks.
20. Accuracy of Information Supplied by Customers
Customers should provide accurate:
- Contact information;
- Billing information;
- Delivery information; and
- Order information.
We are not responsible for delays directly caused by materially incorrect information supplied by the customer where the customer had a reasonable opportunity to provide correct information.
This provision does not limit mandatory consumer rights.
21. Intellectual Property
Website content may be protected by copyright, trademark and other intellectual-property laws.
Users may not unlawfully:
- Copy substantial protected content;
- Republish protected material;
- Sell protected website content;
- Misuse trademarks;
- Circumvent technical restrictions; or
- Represent our content as their own.
Normal personal use of the website for shopping is permitted.
22. Prohibited Uses
Users must not:
- Commit fraud;
- Distribute malware;
- Attack the website;
- Obtain unauthorized access;
- Scrape the website in a manner that damages its operation;
- Impersonate others;
- Violate third-party rights;
- Use stolen payment credentials;
- Submit deliberately false claims; or
- Violate applicable law.
23. Third-Party Services
The website may rely on third parties for:
- Payment;
- Shipping;
- Hosting;
- Analytics;
- Security;
- Customer service; or
- Other functions.
Third-party services may be governed by their own terms and privacy policies where relevant.
24. Third-Party Links
maxigastro.shop may occasionally link to third-party websites.
We do not control independent third-party websites and are not responsible for their content merely because a link appears on maxigastro.shop.
Users should review applicable terms before using third-party websites.
25. Website Availability
We aim to maintain reasonable website availability but cannot guarantee uninterrupted access at all times.
Temporary interruptions may occur because of:
- Maintenance;
- Technical failure;
- Security incidents;
- Hosting disruption; or
- Events outside reasonable control.
26. Liability
Nothing in these Terms excludes or limits liability where exclusion or limitation would be prohibited by law.
In particular, nothing is intended to remove mandatory liability associated with consumer rights, fraud, intentional misconduct or other liability that cannot lawfully be excluded.
To the extent legally permitted, we are not responsible for losses caused solely by circumstances outside our reasonable control and not resulting from a breach of obligations owed to the customer.
27. Force Majeure
Performance may be delayed by exceptional circumstances outside reasonable control, such as:
- Natural disasters;
- Government action;
- Transportation disruption;
- Major infrastructure failure;
- War or civil disturbance;
- Serious cybersecurity incidents; or
- Other comparable events.
Mandatory consumer rights relating to non-delivery or delayed delivery remain unaffected.
28. Privacy
Personal information processed through the website is handled according to the Privacy Policy and applicable data-protection law.
29. Complaints
Customers with complaints should contact:
We aim to respond fairly and seek an appropriate resolution.
Where a legally recognized alternative dispute-resolution mechanism applies, customers retain any rights available under applicable law.
30. Former EU ODR Platform
The former European Union Online Dispute Resolution platform was discontinued in 2025.
Accordingly, these Terms do not direct customers to the obsolete ODR platform.
Consumers remain entitled to use any competent dispute-resolution mechanism available under applicable law.
31. Applicable Law and Consumer Protection
These Terms are interpreted consistently with applicable law.
Where a consumer habitually residing in Italy is protected by mandatory Italian or European Union consumer legislation, these Terms do not deprive that consumer of protections that cannot lawfully be waived through a contractual choice of law.
32. Severability
If any provision is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
An invalid provision will be interpreted or limited only to the extent necessary to make it lawful where legally possible.
33. No Waiver
Failure to enforce a contractual right immediately does not necessarily constitute a permanent waiver of that right.
Mandatory consumer rights are unaffected.
34. Changes to These Terms
These Terms may be updated for future use to reflect:
- Legal developments;
- Operational changes;
- New store functionality;
- Technology changes; or
- Changes to services.
Changes will not retroactively remove mandatory rights arising from contracts already concluded.
35. Entire Agreement
These Terms, together with policies incorporated into the transaction, constitute the relevant contractual information governing use of maxigastro.shop to the extent permitted by law.
Mandatory statutory provisions always prevail where they cannot legally be modified by agreement.
36. Contact
Questions regarding these Terms may be sent to:
maxigastro.shop
Email: info@maxigastro.shop
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