Shipping policy
This Shipping Policy explains how orders placed through maxigastro.shop are processed, shipped and delivered.
Our standard shipping terms are:
Standard Shipping Cost: FREE on all orders
Estimated Delivery Time: 15–20 calendar days
For shipping questions:
Email: info@maxigastro.shop
Free Standard Shipping
maxigastro.shop offers free standard shipping on all orders.
Customers are not charged a separate standard-delivery fee for orders covered by this policy.
If optional premium, expedited or specialized shipping services are offered in the future, the applicable price will be clearly displayed before the customer completes checkout.
Estimated Delivery Time
Our estimated standard delivery period is:
15–20 calendar days.
The estimate applies to normal delivery conditions.
Calendar days include weekends and public holidays when calculating the passage of time, although actual carrier movement may not occur on every calendar day.
Delivery Estimates
The 15–20 calendar-day period is an estimated delivery timeframe rather than a guaranteed arrival date unless a particular delivery date has expressly been agreed as binding or essential.
Factors affecting delivery may include:
- Order verification;
- Product availability;
- Carrier operations;
- Delivery location;
- Severe weather;
- Public holidays;
- Transportation interruptions;
- Customs procedures where applicable;
- Address problems;
- Security screening; or
- Other circumstances outside reasonable control.
Order Processing
After an order is placed, it may undergo reasonable processing including:
- Payment authorization;
- Fraud-prevention checks;
- Inventory verification;
- Order preparation;
- Packaging;
- Shipping-label creation; and
- Transfer to the relevant carrier.
Customers should ensure that their shipping information is accurate before completing checkout.
Order Confirmation
After a successful order, customers will normally receive electronic confirmation at the email address associated with the order.
Customers should review the confirmation and contact us promptly if an error is discovered.
Email: info@maxigastro.shop
Shipping Confirmation and Tracking
Where tracking information is available, it may be provided by email or through an order-status page.
Tracking information may require time to become active after a shipping label is created.
Temporary delays in carrier tracking updates do not necessarily mean that the parcel has stopped moving.
Delivery Address
Customers are responsible for entering a complete and accurate delivery address.
Relevant information may include:
- Recipient name;
- Street address;
- Building or apartment details;
- Postal code;
- City;
- Province or region;
- Country; and
- Telephone number where reasonably required by the carrier.
If a customer notices an address error, the customer should contact us immediately.
We cannot guarantee that an address can be changed once the order has entered fulfilment or carrier processing.
Incorrect Addresses
Where a delivery fails because materially incorrect information was supplied by the customer, additional reasonable steps may be required to resolve the delivery.
Any charge requested from the customer will be imposed only where permitted by applicable law and appropriately disclosed.
Delivery Attempts
Carriers may:
- Deliver directly to the recipient;
- Leave a notice;
- Attempt redelivery;
- Deliver to an authorized collection point; or
- Follow another lawful delivery procedure.
Customers should follow carrier instructions when additional action is required.
Unclaimed Packages
If an order is returned because it was not collected, we will review the circumstances and contact the customer where reasonably possible.
Refund, re-delivery and additional-cost questions will be handled in accordance with applicable consumer law and the facts of the individual order.
Delayed Orders
Although most shipments are expected within the stated timeframe, delays may occur.
If an order has not arrived within the expected period, contact:
Please provide the order number so that the shipment can be reviewed.
Consumer Rights in Case of Delay
The estimated delivery period communicated through maxigastro.shop forms part of the delivery information provided to customers.
Where goods are not delivered within the agreed period, consumers retain statutory rights under applicable Italian and European Union law.
Depending on the circumstances, the consumer may be entitled to request delivery within an additional reasonable period.
If delivery still does not occur within that additional period, the consumer may be entitled to terminate the contract and receive reimbursement.
An additional period may not be necessary where, for example:
- The seller has refused to deliver; or
- Delivery by a specific date was essential under the applicable legal rules.
Nothing in this policy restricts those rights.
Lost Packages
If tracking information indicates a possible loss or a shipment does not arrive within a reasonable period, customers should contact us.
We may investigate with the relevant carrier.
Customers should not be required to bear a loss that applicable consumer law places on the seller before risk has lawfully transferred.
Damaged Parcels
If a parcel arrives visibly damaged, customers should reasonably document the condition where possible.
Customers should contact:
Photographs of the parcel and product may help us investigate quickly, but requesting reasonable evidence does not eliminate statutory consumer rights.
Products Damaged in Transit
If products are damaged during delivery, customers may have remedies under the legal guarantee of conformity and other applicable consumer rules.
Customers should contact us promptly and retain packaging where reasonably possible while the matter is investigated.
Risk During Shipping
Where goods are shipped to a consumer using a carrier arranged by the seller, risk remains allocated according to applicable consumer law.
The customer will not be deemed to have assumed risks earlier than permitted by mandatory law.
Split Shipments
An order containing several products may occasionally be delivered in more than one shipment.
Where an order is split:
- Separate tracking information may be provided;
- Packages may arrive on different dates; and
- The customer will not be charged additional standard shipping fees merely because we chose to divide the shipment.
International or Cross-Border Fulfilment
Products may be fulfilled from facilities located outside the customer's immediate region.
Cross-border fulfilment can affect transit time and tracking events.
Any customs charges, taxes or import-related costs that the customer is legally required to pay will be disclosed where required before purchase.
Customers will not be charged undisclosed mandatory delivery costs contrary to applicable consumer law.
Customs Delays
Where customs processing applies, delays may occasionally occur because of:
- Customs inspections;
- Documentation requirements;
- Regulatory checks; or
- Carrier procedures.
We will provide reasonable assistance regarding orders where appropriate.
Taxes and Duties
Applicable taxes or mandatory charges collected through checkout will be displayed according to applicable law.
Customers should not be charged undisclosed mandatory costs that they were legally entitled to know before entering the contract.
Refused Delivery
Customers who wish to cancel an order should use the appropriate cancellation or statutory withdrawal procedure rather than relying only on refusal of delivery.
Refusing a parcel without communicating withdrawal may create uncertainty concerning the customer's intention.
For assistance:
Returns
Shipping an order to the customer and returning an order are separate processes.
For eligible change-of-mind withdrawals, customers generally bear the direct cost of returning the goods when they have been properly informed of that responsibility.
Where products are defective, damaged, incorrect or otherwise non-conforming, different rules may apply and the customer will not bear costs that the law requires the seller to pay.
Customers should review the Return and Refund Policy for full details.
Cancellation Before Shipment
Customers wishing to cancel before shipment should contact:
We will attempt to process the request before dispatch where reasonably possible.
If dispatch has already occurred, the customer's statutory withdrawal rights may apply instead.
Delivery Confirmation
Carrier records may be used as evidence that a shipment was delivered, but customers retain the right to raise a legitimate complaint where goods were not actually received.
Any dispute will be assessed according to available evidence and applicable law.
Force Majeure and Extraordinary Events
Occasionally, major circumstances outside reasonable control may interfere with delivery, including:
- Natural disasters;
- Severe weather;
- War;
- Civil unrest;
- Government restrictions;
- Transportation shutdowns;
- Large-scale carrier disruption;
- Epidemics;
- Cyber incidents; or
- Major infrastructure outages.
We will take reasonable steps to manage affected orders.
Mandatory rights concerning cancellation, delivery or reimbursement remain unaffected.
Customer Responsibilities
Customers should:
- Provide an accurate address;
- Review order confirmation;
- Monitor tracking where available;
- Follow reasonable carrier instructions;
- Collect packages within relevant collection periods; and
- Contact us promptly when a delivery issue occurs.
These responsibilities do not override mandatory consumer rights.
Shipping Support
For questions regarding:
- Tracking;
- Delayed shipments;
- Missing parcels;
- Incorrect addresses;
- Damaged parcels;
- Delivery attempts; or
- Other shipping issues,
contact:
maxigastro.shop
Email: info@maxigastro.shop
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